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Posted by Steve Pieroway on November 24, 2014

What I've Learned: Robert Kimball

Robert Kimball of Pearson Insurance in Sussex, NB, sees his brokerage as more than an insurance provider. Their goal is to help build a better community. Robert shares what he's learned about culture, success, and being true to your roots.

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Posted by Debbie Summers on November 5, 2014

Find the right fit

I remember with great clarity one of my very first sales experiences. I was 15 when I was hired by a shoe store as seasonal help. I was young, inexperienced and had a limited amount of life experiences to go by. I didn’t even know much about shoes.

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Posted by Crystal O'Hara on October 30, 2014

Death By a Thousand [Paper] Cuts

Paper cuts – the tiniest, most horrific injury that you don’t even get sympathy for.

I didn’t really appreciate the true pain of these little beasts until I found myself working at an insurance brokerage that used a drop filing system to store all client folders. From carbon paper to manila folders, these stationery assaults came fierce and frequent. There’d been a few intense filing days where I’d left the office sporting up to 3 band aids – I even started buying fun superhero ones to bring some entertainment to the situation.

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Posted by Steve Pieroway on October 23, 2014

The Customer Satisfaction Trap

A recent study by Accenture reveals that, "upwards of 40% of otherwise 'satisfied' auto and home policyholders" were likely to switch insurers. Am I surprised? Not at all.


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Posted by Steve Pieroway on October 15, 2014

An interview with Policy Works' new president, John Eastly

Last June, Kevin Campbell, president and founder of Policy Works, passed the reins of management over to John Eastly. Kevin has been increasingly active in a number of other ventures, so he asked vice president and co-founder John Eastly to take on the role of president and the responsibility for the operations of the company. Kevin will remain involved in the company, as CEO, working toward their vision for the future of commercial lines in Canada. We caught up with John recently, to find out more about this transition.

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Posted by Steve Pieroway on June 17, 2014

What I've Learned: Tom Hickey

Tom Hickey, President of Wedgwood Insurance, is growing the St. John's, NL, based brokerage from the inside-out. For two years in a row, Wedgwood has received the "Best Places to Work in Atlantic Canada" award. Tom shares with us what he's learned about culture, growth, and success.

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Posted by Steve Pieroway on May 6, 2014

What I've Learned - John Eastly

John Eastly, Vice-President and co-founder of Policy Works Inc., talks about what he's learned in over 20 years of developing commercial-lines software for the Canadian insurance industry.

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Posted by Steve Pieroway on April 16, 2014

New Software? Find a Champion

Or Go-To person. Lead. Hero. Person-who-will-see-it-through-to-the-end.

Whatever you want to call them, if you are bringing new software into your brokerage, you need to find this one person internally to spearhead the implementation. 

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Posted by Steve Pieroway on April 2, 2014

What I've Learned - Kevin Campbell

Kevin Campbell, President of Policy Works Inc., talks about what he's learned in over 20 years of leading a software company in the Canadian insurance industry. 

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Posted by Steve Pieroway on March 11, 2014

The 3 Things We Learned About Changing Our Own Workflows

Do you know the parable of the baked ham? It's a good introduction to the power of unquestioned practices. If you haven't heard it, it goes something like this:

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