In the last blog post, I discussed the nature of insurance in terms of how well consumers are able to evaluate the service provided by brokers.
Insurance, especially the more complex commercial environment, is not easy to evaluate. Unless a business owner has a background in commercial insurance, they have no way of telling how well their broker is doing their job. They have to go on good faith, or trust.Read More
Pop-quiz: can you tell if your lawyer or doctor is doing their job as effectively as possible? Even after you hear them explain their opinion on something, are you left wondering if it's the right call?
I often am. In fact, I have the feeling of, "I want to trust you, to believe you, but I just can't tell if what you're saying to me makes sense." The problem? I don't have the knowledge or experience to evaluate the service, whether it's a legal opinion or medical advice.Read More
Do you know the parable of the baked ham? It's a good introduction to the power of unquestioned practices. If you haven't heard it, it goes something like this:Read More
Templates have been used in the commercial insurance industry for years. When you think of it, the application form is the predecessor of templates; invented to bring cohesiveness to a collective group of questions. And insurance people like application forms (and questions) a lot.Read More
I sat down with Darren D’Aguilar, CIP, CAIB, CRM, Regional Sales Manager at Policy Works, to discuss his experiences over the last 8 years. In his time with Policy Works, Darren has consulted with over 1,000 brokers across Canada. These brokers ranged from 100% commercial business focus, to doing no commercial at all.
A former Commercial Account Executive and Commercial Lines Underwriter, Darren has seen just about all there is to see in terms of brokers’ practices in how they manage their commercial lines business.
Here’s what he had to say.Read More