Software training is a critical piece of the new software implementation process. You would think that, as adults, training participants show up and fight for the seats at the front of the class, right? Maybe not. Training participants can usually be categorized into one of three profiles: the prisoner, the tourist and the explorer.Read More
If you haven’t read the book, you’ve probably seen the film. A Christmas Carol is the story of Ebenezer Scrooge, a grouchy, old miser whose dreams are haunted by three different ghosts in and around the Christmas season.Read More
As a Lloyd’s Canada coverholder, you know Year of Account (YOA) forms part of your reporting criteria. While YOA is easily managed in year one of low-volume binding authority agreements, there are plenty of events that occur over the lifespan of multiple renewing contracts that make tracking YOA more difficult.Read More
Most insurance brokers I talk to use Microsoft Office®, namely Microsoft Word. It’s an excellent tool, it was used to write this blog. Did you know MS Word has been around for over 25 years? Even if your brokerage started using it in 1997, that means you have 20 years of data stored on assorted Word documents.Read More
Susanna Fraser-Kuipers, Director of Client Services at Policy Works Inc., has consulted with dozens of brokers, coverholders and MGAs about their business, workflows and tools to manage their Lloyd’s Canada book. From the newly minted to experienced coverholders, Susanna has worked with them all. Below she shares what she's learned.Read More
Think back to the whisper game you probably played as a kid. You know the game: a group of you would sit in a circle and one person would start by whispering a sentence in the person’s ear next to them. Then one-by-one, each person would whisper the sentence they heard to the person next to them.
The most common result? The sentence that made it back to the person who started the game was nothing like original one.Read More
Most Lloyd’s coverholders begin as brokers, and then become tribunalized. This is often the start of the issuing policies process for brokers. And though it might seem like a natural progression, the underlying workflows and responsibilities are different.
Here’s why.Read More
Think of information you type into a Word or Excel document. It's stuck there. This is why CSR's who are forced to use Word and Excel to produce commercial documents - submissions, proposals, certificates - are masters at the 'copy & paste' shuffle.
Data stored in Word, Excel and PDFs is static. Stuck. Trapped. It doesn't move.Read More