Leonard Nimoy, the actor who portrayed First Officer Spock in the series Star Trek passed away two years ago on February 27th. As a tribute, I ‘d like to share five famous quotes made by Spock, also known as “Spock-isms,” that influence my thoughts on commercial lines processes and workflows.
“Insufficient facts always invite danger, Captain.” (S1E22)
According to Dictionary. com the definition, “garbage in, garbage out” (GIGO) reminds us that computers only do what they’re programmed to do and are only as good as the data entered.
If reports generated appear inaccurate or skewed, your data entry processes may need revisiting. Standardizing your commercial lines processes with mandatory workflows eliminates or at least reduces poor quality reports and possibilities for E&O.
“Computers make excellent and efficient servants, but I have no wish to serve under them.” (S2E24)
Computers make our world a better place but only when they’re up and running. When a system is down, even temporarily, it can cause:
- A backlog in data entry.
- An E&O because data is entered in the wrong place or forgotten.
- Reduced productivity.
No one wants to be a slave to their software. So, before you upgrade or implement new software, formulate an implementation plan. A well thought-out plan, created before the implementation takes place, reduces frustration and increases the success rate for adoption.
“Logic clearly dictates that the needs of the many outweigh the needs of the few.”
(Star Trek II: The Wrath of Khan)
That’s my definition of insurance in a nutshell. “The many” pay insurance premiums to pay the claims of “the few,” or the one, or something like that.
The same goes for the members on your commercial lines team. If one person is slow to accept change or refuse change, it impacts the mood and momentum of the many.
“Change is the essential process of all existence.” (S3E15)
If it wasn’t for change, we’d still be using typewriters, telex machines and rotary phones.
The next paradigm shift in commercial lines is the ability to go paperless. This could be something as simple as emailing submissions underwriters or as complex as uploading .xml data to Lloyd’s Lineage.
But first, you must recognize the need for change or you won’t bother trying.
“Live long and prosper.” (S2E1)
This of course, is Spock’s signature line. We work with several brokerages that have been doing business in their communities for 100 years or more.
One of the reasons for their longevity is their commitment to keeping up-to-date with changes in technology. That enables them to stay relevant. Rapid growth in commercial lines is rare. It takes time and patience to build your brand and “boldly go where no man (or woman) has gone before.”