Posts from Steve Pieroway

As Vice-President, Marketing & Client Services, Steve oversees the branding, lead generation, and customer service activities at Policy Works.

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Posted by Steve Pieroway on March 25, 2019

How we fell to the level of our system (and recovered)

“We don't rise to the level of our expectations, we fall to the level of our training.” ― Archilochus

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Posted by Steve Pieroway on March 6, 2019

The most important thing we learned building commercial lines API's with 12 insurers

There's been a renewed interest in commercial lines data exchange over the last year, and it has us excited. Since 2007, Policy Works has worked with 12 different insurers to build various commercial lines data exchange API's (integrations). We've learned a lot along the way and we want connectivity to succeed as much as anyone else. So we're sharing some of our experiences.

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Posted by Steve Pieroway on January 29, 2019

What is your data strategy? 3 ideas to get started

Your brokerage has a data strategy.

You've either intentionally crafted one that everyone follows. Or, you haven't and everyone does things their own way. Either way, your staff are collecting, saving, entering and using data every day.

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Posted by Steve Pieroway on January 22, 2019

Analytics: Strategy, meet operations

“It’s not enough to be busy, so are the ants. The question is, what are we busy about?”—Henry David Thoreau

One of the most challenging tasks for management, in any organization, is creating alignment between strategy and operations. Brokerages are no different. 

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Posted by Steve Pieroway on October 11, 2018

7 take-aways from the Insurance Analytics Conference

I recently attended the Insurance Analytics Summit in Toronto. It was an interesting event, even if it was heavily skewed towards insurers. Here's what I learned.

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Posted by Steve Pieroway on October 9, 2018

Distributor or supplier?

For years we've been working with commercially-focused brokers across Canada. And it always surprises me when I see brokers sending insurer-branded quotes directly to their prospects and customers. No brokerage branding. No personalization. Just the insurer-branded PDF.

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Posted by Steve Pieroway on July 26, 2018

Like APIs? If you're a commercial broker start thinking data.

Earlier this month, CSIO announced an initiative to create a working group to advance the implementation of data standards in commercial lines (here's the press release). Why is this important?

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Posted by Steve Pieroway on July 12, 2018

We may not be 'insurtech.' And that's fine with us.

 

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Posted by Steve Pieroway on May 3, 2018

What is trust?

In a previous blog, I discussed the nature of insurance in terms of how well consumers are able to evaluate the service provided by brokers.

Insurance, especially the more complex commercial environment, is not easy to evaluate. Unless a business owner has a background in commercial insurance, they have no way of telling how well their broker is doing their job. They have to go on good faith, or trust.

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Posted by Steve Pieroway on March 29, 2018

Being busy is not being valuable: 2 keys to increasing staff value in commercial lines

I recently visited a brokerage client, one you would call small to mid-sized. One of the primary commercial account executives talked about the frustration of working on ‘waste of time’ activities like generating certificates or processing endorsements for small accounts that really didn’t generate a lot of revenue.

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