I recently attended the Insurance Analytics Summit in Toronto. It was an interesting event, even if it was heavily skewed towards insurers. Here's what I learned.Read More
For years we've been working with commercially-focused brokers across Canada. And it always surprises me when I see brokers sending insurer-branded quotes directly to their prospects and customers. No brokerage branding. No personalization. Just the insurer-branded PDF.Read More
Earlier this month, CSIO announced an initiative to create a working group to advance the implementation of data standards in commercial lines (here's the press release). Why is this important?Read More
In a previous blog, I discussed the nature of insurance in terms of how well consumers are able to evaluate the service provided by brokers.
Insurance, especially the more complex commercial environment, is not easy to evaluate. Unless a business owner has a background in commercial insurance, they have no way of telling how well their broker is doing their job. They have to go on good faith, or trust.Read More
I recently visited a brokerage client, one you would call small to mid-sized. One of the primary commercial account executives talked about the frustration of working on ‘waste of time’ activities like generating certificates or processing endorsements for small accounts that really didn’t generate a lot of revenue.Read More
Pop-quiz: can you tell if your lawyer or doctor is doing their job as effectively as possible? Even after you hear them explain their opinion on something, are you left wondering if it's the right call?
I often am. In fact, I have the feeling of, "I want to trust you, to believe you, but I just can't tell if what you're saying to me makes sense." The problem? I don't have the knowledge or experience to evaluate the service, whether it's a legal opinion or medical advice.Read More
Every submission tells a story. From small floral shops to large manufacturers, the submissions your brokers create tell the stories that end up becoming policies.
Ask yourself: what story do your submissions tell? Are they vivid, detailed, and well-structured narratives that are easily understood. Or are they more like haikus: slightly mysterious and cryptic verses that leave the reader scratching their head?Read More
Susanna Fraser-Kuipers, Director of Client Services at Policy Works Inc., has consulted with dozens of brokers, coverholders and MGAs about their business, workflows and tools to manage their Lloyd’s Canada book. From the newly minted to experienced coverholders, Susanna has worked with them all. Below she shares what she's learned.Read More