If you’re a brokerage principal or a commercial lines manager, you know that changing processes to improve productivity can lead to reduced morale. It’s a double-edged sword that we see repeatedly; improved workflows and processes means change management, and it’s often not easy.Read More
We’ve all been one—a casualty of poor customer experience.
It’s already the end of the first quarter of 2018, let’s take a moment to reflect on our insurance New Year’s Resolutions.
What? You don’t have any? No problem! Here’s a few you’ve probably considered, so here it goes...Read More
One of the most famous back-stabbing deaths in history occurred on March 15, 44 BC when Caesar was stabbed 23 times at the Senate. Trusted friend and compatriot Brutus, (Et tu, Brute?) delivered the fatal blow. Beware the Ides of March!Read More
When Microsoft®Office was introduced at our brokerage in the 1990s it was a game-changer. We had people come out from HQ to train us; we even held training on weekends to avoid having too many staff away at once.Read More
I’m sure you’ve seen the I Love Lucy skit where Lucy and Ethel are working on an assembly line, wrapping candies at a chocolate factory. The goal is to have every chocolate on the conveyor belt wrapped before moving onto packaging.Read More
I recently posted a blog titled, “How to Manage Lloyd’s Audit Anxiety.” In it, I talk about four things coverholders fret over during their audit. Now, let’s turn the tables and find out what can make a Lloyd’s auditor anxious.Read More
Software training is a critical piece of the new software implementation process. You would think that, as adults, training participants show up and fight for the seats at the front of the class, right? Maybe not. Training participants can usually be categorized into one of three profiles: the prisoner, the tourist and the explorer.Read More