Posts from Kathleen Kotchon

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Posted by Kathleen Kotchon on November 20, 2018

Brokerage succession. The future is closer than you think.

If you’re a baby-boomer like me, you are probably thinking about and preparing for retirement. Even if it’s 10-years away, it will be here in a flash! If you’re the principal at a family-owned brokerage, you have the added task of speculating what the future of the brokerage will look like before you hand it over to the next generation.

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Posted by Kathleen Kotchon on November 13, 2018

We are Best of Breed (and so can you!)

When you were a kid, did you use up the green crayon first? Then, when you wanted another green crayon, you had to buy a whole box. You needed a green crayon because the grass is green, not beige or pink and beige grass is not very attractive, is it?

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Posted by Kathleen Kotchon on November 6, 2018

All in the Family: 4 things to think about before taking over the brokerage

The brokerage has been in your family since 1920. You’re the fourth generation to take the reigns and secretly, you’re terrified. You can’t look anxious in front of your staff and you can’t show fear in front of your spouse and children. You keep repeating the mantra, “this brokerage is not going down.” Well, not on your watch anyway. You hope.

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Posted by Kathleen Kotchon on October 30, 2018

Moving towards a commercial management system? Here’s three things to consider.

If you’ve attended any broker conventions recently, it’s impossible not to notice one thing. More and more startups are coming onto the scene. Once upon a time, all the technology vendors could fit into one aisle. Now there’s:

  • Broker management systems
  • Commercial management systems
  • Digital platforms
  • All-in-one solutions that do it all (whether you need it or not)

and the list goes on.

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Posted by Kathleen Kotchon on October 17, 2018

Do broker portals belong on the 7½ floor?

So, where’s the 7½ floor, you ask?

If you’ve seen the ground-breaking, classic film Being John Malkovich, that’s where the portal into John Malkovich’s mind was located. On the 7½ floor of an office building—with very low ceilings and hunched-over workers.

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Posted by Kathleen Kotchon on July 17, 2018

Three Unexpected Costs of a Poor Broker Experience

The most lucrative brokerages in Canada are the ones that tend to have the best broker experience. If you’re not exactly sure what “the broker experience” encompasses it is,

“the experience, or sum of all experiences, that any one of your brokers has while working at your brokerage. It includes the role and responsibilities, the physical space, the tools, the processes, the relationships with other staff and with customers.”

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Posted by Kathleen Kotchon on July 3, 2018

Three ways to conquer the fear of change at your brokerage

Change. That scary skeleton that dances its way out of the closet every few years. It’s the skeleton your staff fear the most. Why is everyone so afraid?

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Posted by Kathleen Kotchon on June 26, 2018

What’s the difference between an Agent and a Broker? Allow me to explain…

Insurance advertisements seem to be everywhere these days. Television, radio, Internet banner ads, billboards and magazines, you name it—it’s covered (pun intended). Read More

Posted by Kathleen Kotchon on May 17, 2018

Three ways to increase productivity and build morale at your brokerage

If you’re a brokerage principal or a commercial lines manager, you know that changing processes to improve productivity can lead to reduced morale. It’s a double-edged sword that we see repeatedly; improved workflows and processes means change management, and it’s often not easy.

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Posted by Kathleen Kotchon on May 10, 2018

Are inefficient processes the heart of poor customer experience?

We’ve all been one—a casualty of poor customer experience.

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